Summary of Experience
Experience in management, project management, senior help desktop support, technical lead, computer/server technical support, networking support, software distribution, and computer customer services, also supervised support staff. Provided software packaging, and software and hardware support in banks, a property management company, a law firm, and a university computer lab. Consulting for network design and implementation in enterprise and diminutive network environments.
TALENT SOFTWARE (CONSULTANT, MEDTRONICS) 10/2007 – 9/2008
Support and maintain Active Directory, and, development testing for AD environment
Migrate DFS structure from file server to domain level and maintain DFS infrastructure
Using scripts to research, analyze, implement, and review system to audit security and maintain AD
Perform regularly scheduled Microsoft maintenance tasks using MOM and SIMM, and Virtual Machine Manger scripting
Using Altiris and VMware to develop, deploy, and support images for servers and desktops
Set up Lab in a Data Center with ESX, AD, and Altiris to support proof-of-concept testing scenarios in the R&D Data Center
Purchase, install, configure, monitor, maintain, troubleshoot, upgrade, and retire server hardware and operating systems
Setup, maintain, and troubleshoot backups using Legato
Provided patching using Shavlik, from test to production for both Virtual
and Physical environments
Active Directory Group management for users, groups, DFS, and sever share/s support
ESX 3.5 provided P2V’s, operating system server and desktop deployment, template creation, cloning, and NFS file management, snapshot restores and management of multiple farms
Manage projects for migrations, upgrades, deployments, and rollouts
Created, updated, and maintained documentation for server builds, deployments, and applications
Sapphire Technology
(consultant,
Accenture-Best buy corporation) 5/2008 - 8/2008 (Two Jobs 7AM - 3:30PM)
RHI consulting (consultant, Primethereputics) 5/2006 - Present (Two Jobs
8PM - 8AM Thurs, Fri, Sat)
Scripting of POS encryption for deployments over the WAN.
Updating POS systems using build imaging via Web based interfaces within Active Directory Management.
Windows server operating systems scripting and image design/build software for hardware deployment.
Implementation of a systems infrastructure for Kiosks, Workstations, Printers, and servers setup.
Provided technical writing/documentation for LAN and WAN
including wired and wireless specific; with a primary focus of Point of Sale
registers
Provided Tier 2 support on a variety of IT platforms, including IBM AS400, Windows, Cisco, Netapp, HDS Storage arrays and IBM tape backup solutions
Provided AS/400 Mainframe operations support including mainframe system backups with the IBM AML 4000
Provided Wide Area network monitoring with Netcool and Sitescope
tacworldwide
(consultant, Wells Fargo Bank) 1/2007 - 5/2008 (Two Jobs 7AM - 3:30PM)
Ajilon consulting
(consultant, target Corporation) 4/2006 - 8/2007 (Two Jobs 4PM - 9PM)
Maintain, configure, manage, and assist in deployment of Microsoft Security Updates and Patch Management.
Responsible for the administration of Patches and Security Updates for 6,000 WinTel Servers.
Management of SUS and WSUS Servers.
Administration of SMS and Altiris patch deployment; collections, and advertisements.
VB Scripting for Security Update deployment.
Setup and configure Altiris DS servers for patch management deployments
Maintain, configure, and assist in deployment of Microsoft security updates and patch management via SUS, WSUS, SMS and Altiris.
Teksystems (US Bank & Welsh Companies, Consultant) 4/2005 – 4/2006
Maintain, mange, and assist in designing and deployment of On-Demand software applications.
Setup and Configuration, of DNS Servers, DHCP Servers, WSUS Servers, and RIS Servers for test/setup lab.
Setup, configuration, and maintenance of RIS servers for PC Image [LAN] deployment.
Implemented a Ghost Multicast server for PC Image distribution.
Responsible for Citrix and VPN server setup and configuration.
Active Directory Group Policy setup and configuration for MSI LAN deployment.
Active Directory Group Policy design and administration.
General desktop and application support for 300 plus users.
Windows Installer LE packaging of On-Demand applications for MSI distribution Software packaging and distribution via the US Bank WAN.
Setup and maintained Sharepoint websites for Team's online documentation, scheduling, meetings, and discussion threads.
CMF/LSVI software testing and deployment.
Create Online Web Documentation on IIS Servers using Front Page 2003.
Administration of On-Demand software within US Bank's A.D. infrastructure.
DameWare remote site management via the LAN and the WAN.
Troubleshooting of Windows 2000/XP CMF managed desktops.
Managed distribution of software for several thousand applications for 50,000 PCs.
Maintain, mange, and assist in designing and deployments of push/pull On-Demand networking and application software.
TacWorldWide (Wells Fargo, Consultant) 10/2004 – 4/2005
Exchange 2000 and Exchange 5.5 messaging support.
Administration of Enterprise Mail for all of Wells Fargo Bank.
Administration and troubleshooting of A.D. with Microsoft Exchange.
Blackberry Server and Blackberry Device support for all of Wells Fargo.
Troubleshooting of Microsoft Exchange Server 2000 and Exchange Clients 2003/2/0/5.5.
Call Tracking Tools: Pac2000 Remedy Tracking System.
Consulting 2/2003 – 10/2004
Setup Windows 2000/2 Servers and PCs for LAN’s in Coffee Houses; Bakery; Medical Facilities; Computer Training Co.; and Mail Order Co.
Setup wired with wireless routers for DSL and Broadband diminutive internet LAN solutions. Designed and implemented server network and application solutions for unique network environments.
Setup IIS servers and provided web sites, and web database support.
Wells Fargo Bank 11/1997 – 2/2002
Managed Windows 2000 and XP migrations; lead team members in enterprise rollouts moving from Windows 95/98/NT 4.0 to Windows 2000 and XP for several hundred users.
Managed Ghost Multicast Server migrations for LAN and WAN, moving to Windows 2000 and XP with images including office suites and standard applications (all from standard images I personally created for Wells’ LAN and WAN).
Project Management: setup meetings with management and groups for logistics of moves and migrations, contracted employees, and provided strategies, budgets, and time frames for moves and migrations. Also managed server migrations and networking solutions for LAN and WAN.
Oversaw and coordinated migrations and upgrades. Ordered, maintained, and coordinated all PC software and hardware products for several hundred users. Utilized technologies for enterprise rollouts such as MSI and Wise Install for applications, and Ghost imaging for Operating Systems.
In charge of setting up branch banks with computers, networks, applications, and software. Individually managed moves and migrations for branch banks, data centers, as well as entire regional banks (w/several thousand users).
Installed, maintained, and upgraded hardware and software for several thousand PCs and laptops in regional banks, training rooms, and branch banks.
Setup, maintained and managed Novell 5.0 Servers; Windows 2000 Servers; Windows NT 4.0 Servers; Symantec Ghost Multicast Servers, Symantec Norton Antivirus Servers, Linux DB and Mail Servers, and VRU Servers.
Utilized various software support programs: EA; Ghost 7.5; PC Anywhere 8.0; and VNC.
Provided daily and weekly backup w/Veritas Backup Exec, and Sytos.
Configured and installed DHCP Servers, and all TCP/IP addressing. Installed and configured Novell Servers, and also IntranetWare/Client 32/2000 on all Windows desktops; Setup and supported all Windows O/S’s: Windows 2000/98/95/NT 4.0/Windows3.11; Network software support; VPN’s; RAS; and remote software.
Supported various software programs and applications: Windows 2000/NT/95/3.11; IBM OS/2 Warp; Novell 4.0 and 5.0; MS Office Professional 2000/97/95; MS Exchange and Outlook 2000/98/97, and Oracle 3.3.
Provided senior level support and help desk call-in telephone support, desk to desk support, and supported remote and regional locations by telephone, computer takeover applications, and off site service.
Provided PC hardware and software training, and documentation and manuals for in-house and standard applications.
Provided PDA setup, installation, and support for several hundreds users. Provided PDA training for 20 people in support group, and tested and determined best PDA for Wells Fargo Bank’s LAN.
PC Temps (Briggs and Morgan Law Firm, Consultant) 1/1997 – 11/1997
Supported various software programs, supported Windows 95 and Windows 3.11; GroupWise 5.1; Word Perfect Corel 8 & WP51; PC Docs; PC Anywhere, and Novell’s Managewise 2.1
Provided desk-to-desk support, call-in support, remote take over support, and regional support.
Setup and supported multiple Novell applications: Managewise, Client 32, Groupwise 5.1, and NASI.
Provided Support with Support Magic 3.1 and w/Crystal Reports.
Provided both Hardware and Software support for 1,000 plus users in a law firm.
University of St. Thomas 8/1994 – 5/1996
Limited programming experience in Visual Basic, MS Office 95, DOS, UNIX, and Qbasic.
Supported WP51; Dbase; Sybase, Access 2.0, Lotus123 for Dos; SPSS; and MiniTab.
Supervised 25 Employees.
Provided training for applications, documentation, and diminutive manuals for all applications in Computer Lab for several hundred students.
Also provided classroom training for students, faculty, and staff.
Supported 30 plus Macintosh Computers and 200 plus IBM PCs in a computer lab.
Education
Bachelor of Arts, Sociology, University of St. Thomas, St. Paul, MN. Master of Science, Software Systems (July, 2006) University of St. Thomas, St. Paul, Minnesota. Completed 5 Windows 2000 MCSE Modules; ExecuTrain Training, San Francisco, CA. Completed 4 NT 4.0 MCSE Modules; St. Mary’s University, Minneapolis, MN. Completed 4 Novell Netware 5.0 CNE Modules; Benchmark, Minneapolis, MN.